Flight booking conditions

Last updated: 11 November 2026 · Draft

1. Who we are and our role

Agrin LTD (“Agrin”, “we”) is a company registered in England and Wales, number 12556122, at 128 City Road, London EC1V 2NX. For flight-only bookings we act as a booking agent for the airline. The airline named on your ticket is the carrier: your contract of carriage is with the airline and is subject to its conditions of carriage and the fare rules of your ticket, as well as these conditions. We book with airlines directly or through licensed ticketing partners (consolidators).

2. Requests and reservations

• When you complete the steps on our flights page you send a flight request with a reference beginning with AF. It is not a booking or a ticket. We search the airlines for you and reply with the flight options, the fare rules and the total price.
• We reply normally within one working day. Where we hold seats for you, our email gives the airline booking reference and the date until which the fare is held.
• Airlines set a time limit for issuing tickets on held seats. If payment is not received by the deadline we give you, the airline cancels the seats without charge to you.
• Flight times shown are local times at each airport. Airlines can change schedules; we tell you as soon as we are informed.

3. Prices and payment

• Fares, taxes and airline charges are set by the airline and can change until the ticket is issued. The price we send you includes all taxes and any Agrin service fee. You pay nothing until you accept it.
• You can pay by secure online payment link, by bank transfer, or in person at our sales point in Spain. We never ask for card details by email, phone or WhatsApp.
• Tickets are issued once full payment is received, and the e-tickets are sent to you by email. If the fare rises before payment reaches us, we tell you the new price before issuing.

4. Names, documents and travel advice

• Names must be exactly as in each passport. Airlines may refuse boarding or charge for corrections if they differ. Please check the names in our price email.
• Each passenger is responsible for a valid passport (many countries require at least six months' validity), any visa or electronic travel authorisation, and health requirements. We can point you to official sources but cannot give immigration advice.
• Check the UK Foreign, Commonwealth & Development Office travel advice for your destination before booking and before you travel.

5. Seats, baggage and extras

• Seats and extra baggage you ask for are requests to the airline and are confirmed in our price email where the airline allows it. Airlines may change seat allocations for operational reasons.
• Your baggage allowance is the one shown on the e-ticket for your fare type.

6. Changes, cancellations and refunds

• Before the ticket is issued you can cancel your request at no cost.
• After ticketing, changes and refunds follow the airline's fare rules, which we explain before you pay. Airline charges and any fare difference apply, and our service fee for the original booking is not refundable. We may charge a fee for handling a change, which we tell you in advance.
• If the airline cancels or significantly changes your flight, you may have rights under UK and EU air passenger rules (UK261 / EU261). We help you claim from the airline.

7. Financial protection

The financial protection that applies to your booking, including whether it is protected under the ATOL scheme, is stated in our price email and on your confirmation. If we sell flights together with accommodation or other travel services as a package, the Package Travel and Linked Travel Arrangements Regulations 2018 apply and we will give you the required information before you book.

8. Sanctions and restrictions

We do not sell services of airlines or to persons subject to UK or EU sanctions, and payments must come from banks that accept them. We may decline or cancel a booking where the law requires it.

9. Personal data

We share the passenger details needed for the booking with the airline and, where used, our ticketing partner, and airlines pass passport data to border authorities as required by law. Passport numbers are deleted from our systems shortly after travel. See our Privacy Policy.

10. Complaints and law

Contact us first at info@agrintravel.com or 0044 7418 358735. These conditions are governed by the law of England and Wales, without affecting the mandatory consumer rights you have where you live.