Bus booking conditions

Last updated: 11 November 2026

1. Who we are and our role

Agrin LTD (“Agrin”, “we”) is a company registered in England and Wales, number 12556122, at 128 City Road, London EC1V 2NX. For bus tickets we act as a ticket agent for licensed coach operators. The operator named on your ticket is the carrier and is responsible for the journey itself. Your contract of carriage is with the operator and is subject to its conditions of carriage as well as these conditions.

2. Reservations

• When you complete the booking steps you make a reservation request, identified by a booking reference beginning with AG. It is not a ticket and does not yet guarantee a seat.
• We check the seats with the operator and reply within one working day with the confirmed seats, the fare and the payment deadline. Seat plans on our website show availability at the time you look and may change before confirmation.
• If your chosen seats are no longer available we offer the nearest alternatives. You may accept them or cancel the request at no cost.
• A reservation that is not paid by the payment deadline is released without charge.

3. Prices and payment

• Fares are set by the operator and confirmed to you before you pay. Any Agrin service fee is shown separately in the same message. You pay nothing until you have seen the full price.
• You can pay in person at our sales point in Spain by cash or card, or online through a secure payment link. We never ask for card details by email, phone or WhatsApp.
• The ticket is issued once payment is received.

4. Names, seats and the seating rule

• Each ticket is issued in the name of one passenger and cannot be transferred. Names must match the passport exactly. A difference can lead to boarding being refused.
• Coach operators on these routes do not seat unaccompanied men and women side by side. When you choose a seat you tell us whether it is for a man or a woman, and that choice must match the passenger. The operator may move a passenger to another seat for operational or safety reasons.
• Children under 12 travel with an adult. Children need their own seat unless the operator confirms otherwise.

5. Passports, visas and travel advice

Each passenger is responsible for holding a valid passport, any visa required for Turkey and Iran, and insurance valid for the trip. Iran does not issue visas on arrival at its land borders. If a passenger is refused boarding or entry for missing or incorrect documents, the ticket is treated as unused under the operator's no-show rules. Please read official travel advice before booking, including the UK government's advice for Iran.

6. Changes and cancellations by you

• Before payment you can change or cancel a reservation free of charge by replying to our confirmation or emailing us with your reference.
• After the ticket is issued, changes and refunds follow the operator's rules, which we show you before you pay. Most operators allow a date change or a refund for a fee up to a set time before departure, and nothing after it.
• Refunds are made to the original payment method, normally within 14 days of the operator approving them.

7. Delays, border waiting time and cancellations by the operator

Journey times are approximate. Time spent at the border depends on the authorities and cannot be guaranteed. If the operator cancels a departure, we offer you a seat on another departure or a full refund of the ticket price. We are not responsible for losses caused by delays at the border or by events outside our control, but we will help you with alternatives.

8. Baggage

The baggage allowance is set by the operator and shown on the ticket. Valuables, documents and medicines should stay in your hand luggage. Passengers must not carry items that are prohibited by customs in Turkey or Iran.

9. Our responsibility

We are responsible for arranging the reservation and ticket with reasonable care and skill. Nothing in these conditions limits liability that cannot be limited by law, or your statutory rights as a consumer in the country where you live.

10. Complaints

Tell us first at info@agrintravel.com with your reference, and we will reply within 14 days. Official complaint forms are available at our sales point in Spain. Complaints about the journey itself are passed to the operator.

11. Personal data

We use passenger details only to arrange the tickets, and share them with the coach operator for that purpose. Our Privacy Policy explains how we protect them and how long we keep them.

12. Law

These conditions are governed by the law of England and Wales. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in its courts.